Q: Does Steamer’s Carpet Care use subcontractors?
A: Never! All technicians are employees of Steamer’s Carpet Care.
Q: What about criminal background checks?
A: All employees of Steamer’s Carpet Care, not just the technicians, must pass a criminal background check. Also and just as important, Steamer's Carpet Care hires people of good character that end up staying with the company. Four of our lead technicians have been with Steamer's Carpet Care for over eight years, and both of our office employees have been with the company for nine years and six years each. Although we are a company, we also feel like a family that works hard to provide quality service that is of great value to our customers.
Q: Is Steamer’s Carpet Care an insured and bonded company?
A: Yes. Steamer’s Carpet Care is fully insured and bonded, and employees are covered by worker’s compensation insurance.
Q: Does Steamer’s Carpet Care have a training program for its technicians?
A: Yes. Steamer’s Carpet Care has a rigorous internal training program and technicians are also trained and certified through the IICRC – Institute of Inspection, Cleaning & Restoration Certification. The IICRC is the organization that is the authority in the carpet cleaning and restoration industry. Also, Steamer's Carpet Care is an accredited business with the IICRC.
Q: Is Steamer’s Carpet Care a franchise?
A: No. We are proud to say that we are an independent local company based right here in the San Antonio area. The only people we report to above us is you – our customer.