FAQs

FAQs

carpet cleaning service, carpet cleaners
Steamer's Carpet Care, San Antonio Carpet Cleaning, carpet cleaning

Below are some general FAQs about our company.

After you’re done reading, learn more about us and who we are, and check out our blog!

Our Cleaning & Services

  • Do you use truck mounted units?

    Yes. Truckmounted units heat water to a temperature that will break down soil. Just as important, truckmounted units provide powerful suction so your carpets are left with only dampness.

  • What is the typical drying time?

    Typically 4 to 6 hours to be on the safe side, but many times the carpet will be dry before that timeframe. Drying times can vary depending on many conditions. The key to getting dampness out of your carpet is airflow and de-humidification.
    We recommend that you do the following two things to enhance your drying time:

    1. Set your room temperature to 72 degrees on your HVAC unit. The goal is to have the compressor running In the summertime or the heater running in the winter time. Both provide good dry air to optimize drying time.
    2. Turn all ceiling fans on high speed.

  • Should I move my furniture or will your technicians move the furniture for me?

    We want our technicians to be great cleaners rather than great movers, so we keep them away from moving large bulky items such as large formal dining room tables, china hutches, any type of electronics including entertainment centers, and in the bedroom we leave beds and dressers in place.

    Our thoughts are to use common sense regarding your furniture. For example, we would not move (nor would you want us to move) a baby grand piano.

    Our technicians would be happy to move items such as sofas, loveseats, tables, and chairs If you would like.

  • What should I do to prepare for the technician's arrival?

    Please pick up any toys and decorative items that are on the carpet… we will take it from there.
  • Will there be any residue left In the carpet?

    No. Steamer’s Carpet Care thoroughly rinses the carpet so that no residue is left In your carpet. This is why your carpet has such a fresh scent after we are done! All of the dirt and soil, along with our cleaning emulsifiers have been completely rinsed out of your carpet.
  • How long does it take to clean a home up to 2,000 sq. feet for a Whole House Special?

    Depending on the soil level of the carpet, approximately two hours.
  • Does Steamer's Carpet Care have hidden charges?

    No! We pride ourselves on being upfront with our customers on our prices and our service. We know why you call us … because your carpet needs to be cleaned. The price we quote you over the phone is what you will pay to clean your carpet using Steamer’s Carpet Care 9-Step Process. Steamer’s Carpet Care does have two items that are offered as extra services and thus considered extra charges if a customer is interested:

    1. Scotchgard Protection
    2. Enzyme and Odor Treatments
    Also and not as common, we do have an alternative treatment for color stains such as stains caused by Kool-Aid, if we were unable to remove them with our 9-Step process. This alternative process is a little more involved and is an extra charge, and we cannot guarantee that we can get the color stain completely removed.

  • What steps do you take to protect my home when cleaning with equipment and hoses?

    The technicians always wear booties inside your home. Additionally, technicians will use furniture blocks and corner guards to protect your home and furnishings while cleaning.
  • Do your trucks carry their own water?

    Yes. If we are running low on water, we may ask you if we can use a little of your water to refill our tank. Thank you in advance for your cooperation.
  • Do you use steam cleaning or bonnet cleaning?

    Steam cleaning.
  • I have heard that having your carpets steam cleaned will leave your carpet filled with mold and mildew. Is this true?

    No! In fact, 95% of all carpet manufacturers require that you get your carpet steam cleaned once a year by an IICRC certified carpet cleaner In order to keep the warranty on the carpet. The rumor about mold and mildew was created by companies that use the bonnet deaning method {dry cleaning) as a means of convincing homeowners to change their method of carpet cleaning.

    With that said, a carpet cleaning in which the carpet is left sopping wet is not a good cleaning. Steamer’s Carpet Care has truckmounted units with powerful suction, and more importantly, trained technicians that understand the difference between a good and bad cleaning.

  • I am moving out... do I need to keep my electricity on?

    Yes. There are two very important reasons to have the electricity on while we are cleaning and for a short time after we leave.

    1. We will need to vacuum your carpet before we start cleaning.
    2. Secondly, airflow Is the key to a good carpet cleaning.
    The instructions for leaving your HVAC system on and your ceiling fans running should be followed in order to not void our one week guarantee.

  • How many technicians will come to my home?

    Steamer’s Carpet Care uses a two-technician team- a lead technician and an assistant technician. If we have an assistant technician that is sick and we cannot find a replacement (meaning an employee who was scheduled to be off to come in), then we will send out the lead technician only. We will make sure he has an adequate amount of time to do the job right.
  • Does Steamer's Carpet Care have a training program for its technicians?

    Yes. Steamer’s Carpet Care has a rigorous Internal training program and technicians are also trained and certified through the IICRC – Institute of Inspection, Cleaning & Restoration Certification.
  • Does Steamer's Carpet Care offer carpet repair services?

    Yes. Steamer’s Carpet Care has a certified repairman that can stretch carpet, install bonded inserts (otherwise known as patches), and also do small installations of carpet and/or pad. This technician is also certified in cleaning, so you can have both services done in one visit.

Our Company & Employees

  • Does Steamer's Carpet Care use subcontractors?

    Never! All technicians are employees of Steamer’s Carpet Care.
  • What about criminal background checks?

    All employees of Steamer’s Carpet Care, not just the technicians, must pass a criminal background check. Also and just as important, Steamer’s Carpet Care hires people of good character that end up staying with the company. Four of our lead technicians have been with Steamer’s Carpet Care for over eight years, and both of our office employees have been with the company for nine years and six years each.

    Although we are a company, we also feel like a family that works hard to provide quality service that is of great value to our customers.

  • Is Steamer’s Carpet Care An Insured And Bonded Company?

    Yes. Steamer’s Carpet Care is fully insured and bonded, and employees are covered by worker’s compensation insurance.
  • Does Steamer’s Carpet Care Have A Training Program For Its Technicians?

    Yes. Steamer’s Carpet Care has a rigorous internal training program and technicians are also trained and certified through the IICRC – Institute of Inspection, Cleaning & Restoration Certification. The IICRC is the organization that is the authority in the carpet cleaning and restoration industry. Also, Steamer’s Carpet Care is an accredited business with the IICRC.
  • Is Steamer’s Carpet Care A Franchise?

    No. We are proud to say that we are an independent local company based right here in the San Antonio area. The only people we report to above us is you – our customer.

Areas Served

  • What Neighborhoods Does Steamer’s Carpet Care Serve?

    We serve Schertz, Cibolo, New Braunfels, Boerne, Bulverde, Canyon Lake, and Seguin areas without a travel fee. We also serve a lot of surrounding areas as well.

    Need carpet cleaning service in a neighborhood not listed? Call a Steamer’s Carpet Care representative to see if your area involves a travel fee.

Appointments & Payments

  • What Are Your Office Hours?

    We are open

    Monday—Friday: 7am to 6pm
    Saturday: 7am to 3pm
    Sundays: closed for non-emergency services (carpet cleaning, upholstery services, etc.).
    WATER EMERGENCY SERVICES- AVAILABLE 24 HOURS A DAY
    For holidays, the office is closed or on reduced Saturday schedule.

  • How Early Should I Call And Make An Appointment For Thanksgiving, Christmas & New Year's?

    Thanksgiving and the Christmas holiday season are our busiest. In order to accommodate your carpet cleaning request, please contact us 3 to 4 weeks prior to the holidays to set up an appointment.
  • What Forms Of Payment Do You Accept?

    Steamer’s Carpet Care accepts cash, local checks and all four major credit cards. To pay by check, we do require a valid license number and date of birth.