Before Your Appointment
Q: What should I do to prepare for the technician's arrival?
A: Please pick up any toys and decorative items that are on the carpet... we will take it from there.
Q: Should I move my furniture or will your technicians move the furniture for me?
A: We want our technicians to be great cleaners rather than great movers, so we keep them away from moving large bulky items such as large formal dining room tables, china hutches, any type of electronics including entertainment centers, and in the bedroom we leave beds and dressers in place. Our thoughts are to use common sense regarding your furniture. For example, we would not move (nor would you want us to move) a baby grand piano.
Our technicians would be happy to move items such as sofas, loveseats, tables, and chairs if you would like.
Q: I am moving out... do I need to keep my electricity on?
A: Yes. There are two very important reasons to have the electricity on while we are cleaning and for a short time after we leave. First, we will need to vacuum your carpet before we start cleaning. Secondly, airflow is the key to a good carpet cleaning. The instructions for leaving your HVAC system on and your ceiling fans running should be followed in order to not void our one week guarantee.
Q: How many technicians will come to my home?
A: Check out our carpet technician FAQ page.
During the Appointment
Q: I have heard that having your carpets steam cleaned will leave your carpet filled with mold and mildew. Is this true?
A: No! In fact, 95% of all carpet manufacturers require that you get your carpet steam cleaned once a year by an IICRC certified carpet cleaner in order to keep the warranty on the carpet. The rumor about mold and mildew was created by companies that use the bonnet cleaning method (dry cleaning) as a means of convincing homeowners to change their method of carpet cleaning. With that said, a carpet cleaning in which the carpet is left sopping wet is not a good cleaning. Steamer's Carpet Care has truckmounted units with powerful suction, and more importantly, trained technicians that understand the difference between a good and bad cleaning.
Q: What steps do you take to protect my home when cleaning with equipment and hoses?
A: The technicians always wear booties inside your home. Additionally, technicians will use furniture blocks and corner guards to protect your home and furnishings while cleaning.
Q: How long does it take to clean a home up to 2,000 sq. feet for a Whole House Special?
A: Depending on the soil level of the carpet, approximately two hours.
Q: Do you use truck mounted units?
A: Yes. Truckmounted units heat water to a temperature that will break down soil. Just as important, truckmounted units provide powerful suction so your carpets are left with only dampness.
Q: Do your trucks carry their own water?
A: Yes. If we are running low on water, we may ask you if we can use a little of your water to refill our tank. Thank you in advance for your cooperation.
Q: Do you use steam cleaning or bonnet cleaning?
A: Steam cleaning. Steamer's Carpet Care uses a truck-mounted unit with only hoses and a cleaning wand brought inside your home. We use a hot water extraction mention that sprays a combination of water and cleaner deep into the carpet pile and extracting the water and dirt with a vacuum machine.
After Your Appointment
Q: Will there be any residue left in the carpet?
A: No. Steamer's Carpet Care thoroughly rinses the carpet so that no residue is left in your carpet. This is why your carpet has such a fresh scent after we are done! All of the dirt and soil, along with our cleaning emulsifiers have been completely rinsed out of your carpet.
Q: What is the typical drying time?
A: Typically 3 to 5 hours. The key to getting dampness out of your carpet is airflow. We recommend that you do the following two things to enhance your drying time:
- Set your room temperature to 72 degrees on your HVAC unit and leave the HVAC fan in the "On" position.
- Turn all ceiling fans on high speed.