12 Jun Choosing a Reputable Carpet Cleaner
You knew that your carpet needed cleaning so you searched for a company to come out and get your carpet looking like new again, and then you noticed that there are quite a few carpet cleaning companies in your town. So what to do? Well if you are like most people, you called a company that used the word “steam” in their name to come out and clean your carpet. If you were lucky, they knew what they were doing and your experience was a good one. If you were unlucky, you were in for one bad ride. And that is putting it mildly.
The carpet cleaning industry, like other service industries, is filled with a few characters. Bad experiences have somewhat been the industry standard for many years. Not all, but more than a few carpet cleaning companies have advertised false pricing to get customers to book appointments, then they laid down what the real cost would be once they got inside the customer’s home. It is more like the customer was getting cleaned, as in “cleaned out”, rather than the carpet getting cleaned. These are the type of companies that every homeowner should stay away from at all costs. The price is dishonest and the person coming out to clean your carpet has been doing this for maybe two weeks at best. Thank goodness the power of the review has taken a sizable bite out of this part of our industry.
I know it sounds old fashioned and somewhat of an advertising statement of its own, but reputable companies care that their customers actually receive quality work and service. They build everything around that principle. Being on time, straight forward honest pricing, trained technicians, nice employees are just a few things that make a good carpet cleaning company. It all starts with caring about customers and caring about what they think of you and your company. It starts with a conscious.
At Steamer’s Carpet Care, we do have a conscious and somewhere along the way we were taught to care about other people too. We have a 14-step carpet cleaning process, one hour arrival time windows, trained and experienced technicians, polite and nice employees, truck-mounted units, great office staff, and honest pricing. We provide San Antonio carpet cleaning, tile cleaning, air duct cleaning, upholstery cleaning, dryer vent cleaning, and emergency water extraction service. We also serve Boerne, Bulverde, Canyon Lake, New Braunfels, and Seguin.