April 10, 2006

To whom it may concern:

On April 13th , I called your company to inquire about the possibility of cleaning the carpets, because another company did not show or notify me of  any delay. Your company assured me that someone would be  there that day to accommodate the job required.

Although the appointment was scheduled for later in the day, I was apprehensive about the quality of service, thinking that the job would be rushed  to finish the end of the day . For this reason, I am compelled to write this letter of praise for two of your employees Curtis Callison and Andrew. I appreciated their prompt arrival. Their courteous manner was impeccable. The cooperation and respect that they demonstrated  towards each other and myself, as the client, is a demeanor that I find refreshing. I can truly say that the effort, thoroughness and attention to detail in their work is undeniably the best this industry has to offer. Curtis and Andrew are to be commended for the kind of quality and pride in their work, that one would expect, and for these two employees not enough can be said. It speaks well for the representation of your company.

As a result of this dedication to service and satisfaction of a job well done, I will continue to use and refer to other customers to your Carpet Care service . Thank you.

Sincerely,
Rochelle Greer-Taylor