Q:  Does Steamer’s Carpet Care have a training program for its technicians?

carpet cleaning techniciansA: Steamer’s Carpet Care technicians are trained and certified through the IICRC – Institute of Inspection, Cleaning & Restoration Certification. As well as having technicians that are certified by the IICRC, Steamer’s is proud to have one IICRC Master Cleaner on staff. Obtaining the Master Cleaner certification is no small task, and achieving this level of certification shows dedication to the cleaning profession.

Q: Does Steamer’s Carpet Care use subcontractors?

A: Never!  All technicians are employees of Steamer’s Carpet Care.

Q:  How can I trust carpet technicians in my home?

A: All employees of Steamer’s Carpet Care, including the technicians have passed a criminal background check.

Q: How many technicians will come to my home for cleaning?

A: Steamer’s Carpet Care uses a two-technician team- a lead technician and an assistant technician.  If we have an assistant technician that is sick and we cannot find a replacement (meaning an employee who was scheduled to be off to come in), then we will send out the lead technician only.  We will make sure he has an adequate amount of time to do the job right.