Q: What are your office hours?
A: We are open Monday to Friday, 7am to 6pm, Saturday from 7am to 3pm; closed Sundays for non-emergency services (carpet cleaning, upholstery services, etc.).
WATER EMERGENCY SERVICES- AVAILABLE 24 HOURS A DAY
For holidays, the office is closed or on reduced Saturday schedule.
Q: How early should I call and make an appointment for Thanksgiving, Christmas & New Year's?
A: Thanksgiving and the Christmas holiday season are our busiest. In order to accommodate your carpet cleaning request, please contact us 3 to 4 weeks prior to the holidays to set up an appointment.
Q: What forms of payment do you accept?
A: Steamer's Carpet Care accepts cash, local checks and all four major credit cards.
To pay by check, we do require a valid license number and date of birth.
Q: Does Steamer's Carpet Care have hidden charges?
A: No! We pride ourselves on being upfront with our customers on our prices and our service. We know why you call us . . . because your carpet needs to be cleaned. The price we quote you over the phone is what you will pay to clean your carpet using Steamer's Carpet Care 14-Step Process.
Steamer's Carpet Care does have two items that are offered as extra services and thus considered extra charges if a customer is interested:
- Scotchgard Protection
- Enzyme and Odor Treatments
Also and not as common, we do have an alternative treatment for color stains such as stains caused by Kool-Aid, if we were unable to remove them with our 14-Step process. This alternative process is a little more involved and is an extra charge, and we cannot guarantee that we can get the color stain completely removed.