Appointments & Payments

Below are some general FAQs about our appointments and payments.
  • What are your office hours?

    We are open

    Monday—Friday: 7am to 6pm
    Saturday: 7am to 3pm
    Sundays: closed for non-emergency services (carpet cleaning, upholstery services, etc.).

    WATER EMERGENCY SERVICES- AVAILABLE 24 HOURS A DAY

    For holidays, the office is closed or on reduced Saturday schedule.

  • How early should I call and make an appointment for Thanksgiving, Christmas & New Year's?

    Thanksgiving and the Christmas holiday season are our busiest.  In order to accommodate your carpet cleaning request, please contact us 3 to 4 weeks prior to the holidays to set up an appointment.
  • What forms of payment do you accept?

    Steamer’s Carpet Care accepts cash, local checks and all four major credit cards.

    Logo of credit cards

    To pay by check, we do require a valid license number and date of birth.

  • Does Steamer's Carpet Care have hidden charges?

    No! We pride ourselves on being upfront with our customers on our prices and our service. We know why you call us . . . because your carpet needs to be cleaned. The price we quote you over the phone is what you will pay to clean your carpet using Steamer’s Carpet Care 14-Step Process.

    Steamer’s Carpet Care does have two items that are offered as extra services and thus considered extra charges if a customer is interested:
    1. Scotchgard Protection
    2. Enzyme and Odor Treatments

    Also and not as common, we do have an alternative treatment for color stains such as stains caused by Kool-Aid, if we were unable to remove them with our 14-Step process. This alternative process is a little more involved and is an extra charge, and we cannot guarantee that we can get the color stain completely removed.